Help

Privacy policy

Information we collect
When you visit our store or place an order, we collect the details you give us, such as your name, email address, shipping and billing address, and phone number. We also collect basic technical information like your device, browser, IP address and the pages you view.

How we use it
We use your information to process and ship your orders, contact you about them, provide customer support, prevent fraud, and improve our store. If you sign up to our emails, we also use your email address to send updates and offers. You can unsubscribe at any time.

Payments
Payments are handled by secure third-party payment providers. We never see or store your full card details.

Who we share it with
We only share your information with the services we need to run the store: Shopify (our store platform), payment providers, shipping carriers and fulfilment partners, and advertising and analytics services such as Google and Meta. We do not sell your personal information.

Cookies and advertising
We use cookies and similar tools to keep your cart working, understand how people use our store, and show our ads to people who have visited it. You can turn cookies off in your browser settings, but parts of the store may not work properly.

International orders
We ship worldwide, so your information may be processed in countries outside your own, including through our service providers. We take reasonable steps to protect it.

Your rights
You can ask us to access, correct or delete the personal information we hold about you. Email us and we'll respond within a reasonable time.

How long we keep it
We keep your information only as long as we need it to fulfil orders, meet legal and tax requirements, and resolve disputes.

Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.

shop the bags →